Frequently Asked Questions
Everything you need to know about La Zebra Tulum
What are the check-in and check-out times?
Check-in at La Zebra Tulum begins at 3:00 PM, while check-out is scheduled for 12:00 PM. If you require an earlier check-in or a later check-out, it's best to contact the hotel directly. They may be able to accommodate your request based on availability.
Is WiFi available and how fast is it?
Yes, complimentary WiFi is provided throughout La Zebra Tulum. The advertised speed is 50 Mbps, which generally supports browsing, email, and standard video calls. However, speeds may vary at peak times.
How far is the hotel from Cancun airport?
La Zebra Tulum is approximately 90 minutes away from Cancun International Airport (CUN) by car. Guests often book private transfers through the hotel or arrange shuttle services in advance. Renting a car is another option for those who prefer to drive.
Does the hotel have a pool or beach access?
The hotel offers direct beach access with lounge chairs and umbrellas available for guests. Some rooms come with private plunge pools. There is no large communal pool, which enhances the tranquil beach experience.
What dining options are available at the hotel?
La Zebra Tulum features several dining options, including an authentic Mexican coastline restaurant, a Baja-Mediterranean kitchen, a sports bar, and a beach bar. These venues offer a variety of dishes, from fresh seafood to handcrafted pastas, catering to diverse culinary preferences.
What wellness services are offered?
Guests at La Zebra Tulum can enjoy wellness services at Lula Wellness and Spa. The offerings include massage therapies, sound-healing sessions, and access to a temazcal at a nearby partner. Daily yoga sessions are also available to help guests unwind.
Is the hotel family-friendly?
Yes, La Zebra Tulum welcomes families. The hotel provides a relaxed environment suitable for guests of all ages, ensuring that both adults and children can enjoy the beach, dining options, and activities available.
What sustainability practices does the hotel follow?
La Zebra Tulum is committed to sustainability with practices such as local sourcing of ingredients, water stewardship, and reducing the use of plastics. These efforts aim to minimize the environmental impact and support the local community.
Are there any nearby attractions or activities?
Tulum offers numerous attractions, such as the Tulum Ruins, Sian Ka'an Biosphere Reserve, and Cenote Dos Ojos. Guests can book tours through the hotel to explore these sites. Additionally, the hotel curates adventure experiences like snorkeling and wellness rituals.
What is the parking situation at the hotel?
La Zebra Tulum provides valet and arranged parking services for guests. If you plan to drive, it is advisable to coordinate parking requirements with the hotel in advance to ensure a smooth arrival.
Is there a gym or fitness center at the hotel?
There is no dedicated gym or fitness center at La Zebra Tulum. However, guests can take advantage of daily yoga sessions and other wellness activities to maintain their fitness routines during their stay.