Frequently Asked Questions
Everything you need to know about La Valise Tulum
What are the check-in and check-out times?
Check-in at La Valise Tulum begins at 3:00 PM, and check-out is by 12:00 PM. If you require early check-in or late check-out, please contact the hotel in advance, as these options are subject to availability.
Is WiFi available and how fast is it?
Yes, La Valise Tulum offers complimentary WiFi throughout the property. The advertised speed is 50 Mbps, which should be sufficient for browsing and email. While typical calls are usually fine, performance might vary during peak times.
How far is the hotel from Cancun airport?
La Valise Tulum is approximately 90 minutes by car from Cancun International Airport (CUN). Guests often arrange private transfers or book shuttles through the hotel. Renting a car is another option if you prefer to drive yourself.
Does the hotel have a pool or beach access?
The hotel offers direct access to the beach, complete with lounge chairs and umbrellas. Some suites feature private plunge pools. There is no large communal pool, emphasizing the ocean and the privacy of room amenities.
Are there dining options on-site?
Yes, La Valise Tulum features several dining options. NÜ is a Michelin Guide restaurant offering inventive Mexican cuisine. La Valise Restaurant provides beachfront and jungle-side dining, while the Beach Bar offers signature cocktails with ocean views.
What wellness activities are available?
La Valise Tulum offers a variety of wellness activities including daily yoga and meditation sessions at Samadhi Studio. The on-site spa provides holistic treatments, massages, and wellness programs designed to restore balance and relaxation.
What sustainable practices does the hotel follow?
The hotel is committed to sustainability with initiatives like local sourcing, water stewardship, and plastics reduction. As a Zero Waste Establishment and Oceanic Global partner, La Valise Tulum actively preserves the environment, aligning with the Tulum Pledge.
What is the parking situation at the hotel?
Parking at La Valise Tulum is arranged via valet service. Guests can rely on this convenience for a seamless arrival and departure experience, whether they come with their own vehicle or a rental car.
What should I know about the room options?
La Valise Tulum offers 22 suites divided between two buildings: 11 in the jungle and 11 on the beach. Each suite is designed to offer privacy and comfort, with unique features like rolling beds for indoor-outdoor living.
Are there any unique features at the hotel?
Yes, La Valise Tulum features a natural cenote on the property, connecting guests to the region's ancient Mayan heritage. This unique feature offers a special way to experience the natural beauty of the Yucatan Peninsula.